Malleable Musings

November 6, 2009

Face to face

Filed under: Commuting, International Student Recruitment — Brendan @ 7:13 am

I saw this poster at Heathrow this morning and it struck me as being quite apt (especially because when I first started in my current job a number of people referred to me as the contracts guy).

It should probably come as no surprise that I don’t think of myself in that way.  I think my role is about listening and understanding our staff, our partners, our influencers and most importantly our students and then advocating to, for and with the university’s partners. But this is probably a different story.

I sort of disagree with the statement in this advert, but I do agree with the sentiment.  I’m a great advocate for using technology to allow the face to face communication to happen where possible.  However sometimes you really do need to meet in-person.

And this is why I was quite happy to be at Heathrow this morning at silly o’clock jumping on a flight.  I love travelling as it allows me quiet relatively undisturbed thinking time.  So on the drive down and whilst waiting in the airport I got the opportunity to do a little bit of work.  However I allowed myself to be sidetracked a bit on the flight by a delightful in-flight movie, “Julie & Julia” about a blogger re-creating every recipe from a book by a cook called Julia Child (who is played by a brilliantly over the top Meryl Streep).  I wished I’d given it my full attention and watched it properly as I think it would have been the perfect way to spend  flight and unwind.

It’s going to a busy week, as it’s not just about meetings with our partners.  I’ve also got four days of being a stand bunny both here in Athens and then in Nicosia.  I was hoping to have a bit of time this afternoon to have a quick wander out to see the Acropolis.  I didn’t, as I had to set up our stand this afternoon, send a few emails (that I wrote on the plane) and then attend a British Council briefing session.  I hope I’ll get a bit of time on Sunday morning.

It has been an interesting day for me that’s been full of reflections.  I’d begun to think about a few things and make a few mental notes about the market on the subway journey in to the city centre.

Then, when I went in to the exhibition hall to prepare our stand this afternoon I saw that a Open University in Greece stand was in a prime position.  And then when I got back to my room after the British Council briefing I saw that Brenda Gourley was speaking at #educause09 (quite an interesting hashtag that I’d been following for the past couple of days).   I watched the video for a while and there was quite a lot of interesting stuff, especially I would think for an American audience, who may not be familiar with the Open University.

One of the key issues that I picked up on, was Brenda talking about the need for collaboration with partners for delivery as a survival strategy in the global context.

I’ve heard Brenda speak several times but unfortunately this time I wasn’t able to hear her finish.  It had got to about 8:30pm and neither my colleague or I had eaten since breakfast on our flight in the morning.

However interestingly at dinner my colleague raised the importance of meeting our partners face to face.  His quote was something like, “One meeting is worth a thousand exchanged emails.”  So I showed him the photo I took this morning.  He smiled, said yes that’s it, and it felt like a circle had completed.

October 15, 2009

Blog Action Day

Filed under: Blogs, Life at home — Brendan @ 9:10 pm

Today is Blog Action Day and the topic is climate change – which is something I think about frequently but only in a peripheral way.

I was first introduced to this idea at university 15 or more years ago so I spent this evening seeing if I could search out one of the old essays I wrote back then.  The specific essay I wanted was about climatic history since the arrival of homo sapiens on the planet.  I remebered that it contained some predictive data and I was interested in seeing how this data stacked up today.  I was also interested to see what my thinking back then was.  I imagine I bordered on the radical.  Unfortunately I couldn’t find what I was looking for.

These days I’ve probably become too comfortable with life’s little luxuries and I’m sure I don’t do enough personally.  I imagine that there a lot of people like me on the planet.

However changes are happening to our planet and for once I find myself agreeing with Gordo

“Like every parent, I want to leave a safe and secure world for my children. And I want to be able to look them in the eye because our generation stood up for their future.”

Although I wish it went further (in terms of an earlier peak for ommissions) I’m actually quite proud of the UK bid for Copenhagen and I pledged support online tonight.  The pledge is copied below in full.

‘I call for a global deal on climate change, and I want it to be:

  • Ambitious – no more than 2 degrees temperature rise, developed-country emissions to peak in five years; the whole world in ten
  • Effective – keep countries to their word, and let money flow to where it will make most difference
  • Fair – support the poorest countries to cut their emissions and adapt to climate change.’

October 1, 2009

Newsnight vs Question Time

Filed under: Life at home, Twitter — Brendan @ 10:22 pm

This evening I was slightly torn. Should I watch Newsnight or Question Time. I settled on Newsnight but had Tweetdeck open and one of my search columns was #BBCQT so I didn’t feel that I was missing anything.

Bizarrely I received this tweet.

A Tweet from BBC Have Your Say

A Tweet from BBC Have Your Say

Hhmmm, #BBCQT was trending at the time!

The tweet is obviously trying to bring people to the official BBC QT discussion page which has moderated comments. Two things struck me:

1) Why didn’t @BBC_HaveYourSay use the #BBCQT hashtag?
2) The conversation was happening on Twitter and elsewhere – so why not use this on the discussion page? You could even moderate it if this was really necessary!

September 22, 2009

When things go wrong

Filed under: Life at home — Brendan @ 9:16 pm

For about the past month I’d been trying to get hold of a tree surgeon who’d been recommended to me.  Last weekend I could bear it no more and gave in and consulted Yellow Pages and found a bloke (I’ll call him Eddie) who came around later that day.

My wife and I discussed what we wanted doing with him – we wanted about four-six feet taken off the top of six conifers and have them cut back a little bit to take them off our deck and away from the kid’s playhouse.

He seemed to know what he was talking about and gave me a price I was happy with so he came back on Monday with a couple of lads to start work.

As I was leaving work on Monday I got a phone call from my distraught wife, “Eddie’s butchered the trees”.  I tried to reassure that it can’t be that bad and that trees grow back and then I set off home.

Within two minutes of landing at home I’d left a very strongly worded message on Eddie’s answaphone (one or two swear words were used).  Eddie phoned me back within five minutes explaining that he hadn’t managed to finish the job yet and had run in to a range of unanticipated problems. I remember saying to him “Eddie, look I’m sorry you’ve lost my trust I really don’t know whether I should let you back in my garden.”

However I did let Eddie back in the garden.  We met early this morning before I set off for work.  I put aside the fact that Eddies measurement of six feet off the top seemed to be at least double  mine and I ascertained from him that the several of the main trunks were dead and that there was unlikely to be any real re-growth for around three years.  I therefore asked him the question should we really not just chop the bloody trees down.

Therefore when I came home on Tuesday evening I found the sight below. 

We only wanted a few feet off the top

We only wanted a few feet off the top

It’s not really what we intended.  In addition I also found a broken deck, wrecked plants around the trees and damage to the new patio (scuffing and oil spillage).  I think there may also be damage to my neighbour’s garden.  Having spent two hours scrubbing the patio I think I’ve managed to get rid of the oil.  I’ve still got to pop around to the neighbour – he’s on holiday at the moment.  Whilst Eddie has promised that he’ll be around tomorrow to repair the deck and do a final bit of finishing off.

I can only assume that this was a job that has gone horribly wrong for Eddie and said so to him on the phone this evening after he’d said to me, “I don’t advertise, I rely on recommendations and goodwill so happy customers are really important to me.” 

Nothing Eddie can do is likely to ever make me feel I can recommend his services.  All he could possibly do at this stage is pacify me and probably more importantly pacify the wife.

However it did make me think about faith, trust and making apologies especially as this week I’ve had to make a couple of apologies and have had to take part in a couple of rather difficult conversations.

September 17, 2009

Volleyball

Filed under: Volleyball — Brendan @ 10:48 pm

OK so I’m finally updated my volleyball club’s website with details of the fixtures that we have this season. This post will hopefully just allow me a quick way of updating the website using WordPress on my iPhone so I can add scores quickly on the night.

Basically what happens is a PHP script just rips the table below and places it within a webpage.

Fixtures

Date Warm-up Opposition Where Score
Fri 09 Oct’09 8:00pm PVC Nuffield Sports Centre
Wyggeston Drive
Gate 1 Off University Road
Leicester LE1 7RJ
We won
3-0
(25-18, 25-15, 25-10)
Mon 09 Nov’09 7:30pm Loughborough University Bablake School We won
3-0
(25-10, 25-8, 25-19)
Mon 23 Nov’09 7:30pm Nuneaton Bablake School -
Tues 01 Dec’09 8:00pm Tamworth Wilnecote High School
Tinkers Green Road,
Wilnecote,
Tamworth,
Staffordshire,
B77 5LF
-
Mon 07 Dec’09 7:30pm QEWGS Nuffield Sports Centre
Wyggeston Drive
Gate 1 Off University Road
Leicester LE1 7RJ
-
Mon 14 Dec’09 7:30pm Loughborough Lions Bablake School
Mon 18 Jan’10 7:30pm PVC Bablake School -
Sat 23 Jan’10 2.00pm Loughborough Lions Limehurst High School
Bridge St
Loughborough
Leicestershire, LE11 1NH
-
Mon 01 Feb’10 7:30pm QEWGS Bablake School -
Mon 15 Feb’10 8:15pm Loughborough University Loughborough University
New Sports Hall
Leicestershire, LE11 3TU
-
Mon 08 Mar’10 7:30pm Tamworth Bablake School -
Sat 21 Mar’10 6:00pm Nuneaton George Eliot School
Raveloe Drive
Nuneaton
CV11 4QP
-

September 15, 2009

Making data work for you

Filed under: Life at home — Brendan @ 9:12 pm

I got really cheesed off today because I went over to the Queen’s Road Post Office in Leicester having checked the Royal Mail website to see that it had a check and send passport service.

On getting there I was told that they couldn’t do anything and that my son’s passport application would need to wait. (As an aside I can’t believe he’s only five and he’s already on his second passport – it just seems so wrong.)

The staff behind the counter were very helpful and told me they get numerous people coming in about passports and other services that the website supposedly says they offer. The counter-staff were telling me that they’ve contacted the website people several times to try and get them to alter the information as I was muttering to myself and leaving.

However on getting home went back to site and re-read it. The issue is that the “Find your nearest Check & Send Post Office® branch” links to a generic find a post office tool.

I then found an alternative tool to find Check & Send Post Offices on the DirectGov website which seems to work correctly.

I’ve been a long advocate for organisations opening up their data. In my new job opening up of our agent data is one of the things I’m currently arguing for. However my experience today was an important reminder for me that extreme care needs to be taken with data in terms of ensuring accuracy and making sure the description is correct in order for it to become useful.

September 6, 2009

Things I’ve learned in the past couple of weeks

Filed under: Branding, Facebook, Life at home — Brendan @ 9:57 pm

Being new to a job does mean that you can take three and a bit weeks out of the office without coming back to email overload. However even without an email backlog I’ve seemed to have plenty to do and I’ve learned quite a bit since my last blog post. Including some of the following bits of trivia:

Antigua has 365 beaches – one for every day of the year.
Fermanagh has 365 lakes. (Guess who was in Ireland on holiday during the wettest August on record!)

Facebook advertising seems to be determined by your ISP location in addition to the networks that you are part of.

You can now get on the internet anywhere (although the positioning according to Google Maps seems a bit out). I’m sure I first saw this technology at work in Abuja eight years ago.

There are more chickens than humans on the planet. Although trying to get an accurate number for the chicken population is pretty difficult.

More significantly I found out that Shell no longer operates in Ireland. People were boycotting the Shell branded petrol stations (for eco-reasons) so they re-branded under the Topaz marque. However as this blog shows a re-brand may not be enough.

July 5, 2009

The Godiva Festival

Filed under: Life at home — Tags: — Brendan @ 9:23 pm

I spent most of Saturday at War Memorial Park in Coventry for the Godiva Festival. It’s a great free day out that’s packed with stuff of interest to everyone. I’m one of the many that view it “as the Midlands biggest and best family festival.”

CV One and all of the organisers did a great job in putting it together. The only downside is that later on in the evening a few people just take it a bit too far for a family festival and a lot of beer and other stuff gets thrown around the crowd.

However one thing that’s interested me this year is the evolution of the social side of their website and promotions, and use of third party tools in addition to their website – Twitter, Facebook, YouTube, Spotify and MySpace. Given the ways in which the popularity of the tools are chaning it’ll be interesting to see how they do this next year.

The kids and I certainly enjoyed it.   Their favorite part of the day was chasing Sparky the Robot around the field.  I loved that he was being controlled with a monster remote which incorporated what I think was an iTouch (presumably which controlled his speech).

June 21, 2009

That was my London

Filed under: Life at home — Brendan @ 10:15 am

It was my last day of work on Friday – so we had a lovely little party with cake and a fair few bottles of wine. I was expecting to be made to do a farewell speech. Luckily I didn’t have to do one. I say luckily as I’m sure I would have got very emotional.

It was a really nice little send-off and I was given a couple of great leaving presents.

The first was a very generous voucher for Amazon. Given the brand problems that the University of London has, it tickled me to see who it was from.  The  UoL External / Programme / International Academy / Whatever.

The second present was really special though.

It isn’t a Photoshop creation.  I just happened to be in the wrong place at the right time.  It was taken at the LSE’s external study provider’s meeting earlier this year.   The photo shows me in Caligula pose at the front (I blame Sylvia and Rosie for encouraging me).  The others are external partners from around the world who I’ve worked with over the years.  I know I’ll see some of these people again as I’ll be working with a few of them when I move to Leicester.   A few provide support to Leicester students as well – and there is at least one (Ringo Chan, top right, from the University of Hong Kong who is doing his PhD through Leicester).

Anyone who has talked to me recently knows I’m obviously excited about moving on but at the same time I’m also a bit apprehensive.

I’m also  a bit sorry about leaving all of the great people I’ve been working with behind.   It feels a family – sometimes a very, large dysfunctional family, but a family nonetheless.  Martin, who used to head up our advertising agency, came along to my leaving do – he summed it up well when he said that it’s always about the people.

The last seven and half years have been really interesting.  It’s not always been easy and straightforward but it’s always been enjoyable and I’ve gained a load of really happy and funny memories and had a tonne of great adventures.  I wonder what the new job will bring!

June 15, 2009

Moving to a safe place…

Filed under: Life at home — Brendan @ 10:35 pm
photogarage

The new look garage

I’ve been a bit quiet of late.  Mainly it’s because I’ve just taken a week off work to sort out my garage.  In total it took five days as I had to reseal the floor and walls and then paint the walls and floor and the doors and window frames both internally and externally.

At the end of each evening I was too covered in paint and knackered to do anything other than collapse in to bed.

The Albert Dock, Liverpool from the Duckmobile

The Albert Dock, Liverpool from the Duckmobile

At the end of the week to celebrate finishing the garage I took the family off to Liverpool – the town in which I was born.  It’s been a long while since I’ve been back there but I can’t believe how much it has changed.  I absolutely love the area around the Albert Dock and the Liverpool One centre.  We took a duckmobile tour and the guide said the development had cost something like £960m.  However I think the cost is justified and I’m sure that eventually the costs will be recouped (and I doubt Liverpool would have become European City of Culture without these changes).

On the work front, I’m now in to my last week of work at London.  Even though I’ve served a full three month notice period (which feels like an age) I somehow am going to end up making a transition while not feeling as prepared as I intended to be.

In London I still haven’t been able to get together all of the notes and documents for the people who will be taking over my work (a side note here is disappointingly they haven’t been able to appoint as yet – which means that there’s going to quite a few things that aren’t going to be running this year).  I’ve had to renege on several promises that were made to course teams on the basis that either I or an alternative member of staff would be able to run something for them.

I’m also a little concerned that what I have written up is either unlikely to be read, or if it is read unlikely to be understood.  I imagine that I might be getting a few phone calls later in the year, when people realise they don’t understand what I’ve written.

In terms of starting at Leicester I’m also behind on where I wanted to be.  I had these great ideas of doing some research prior to starting.  As yet I haven’t even managed to fully review all of the distance learning programmes being offered.  In turn, this has meant that I haven’t been able to set up a proper OPML file or to do any competitor research (as I haven’t yet identified who the competitors are).

Actually OPML files – who am I trying to kid, my OPML file hasn’t been up to date for months and as yet I haven’t even gone through my bookmarks and worked out which I need to keep and which might be past their sell-by date.

Thankfully I did manage to get up to Leicester and have a proper look around and time my run in the rush hour.  Unfortunately when I went up to Leicester for the day I didn’t get to spend much time with my new boss, although I did spend an hour or so talking to staff in the international office, which was very interesting.  And I got to meet @stujohnson for lunch who I’d found via Twitter.

One of the nice things that I have noticed is that the distance learning does seem to be going places.  It’s prominently referenced in some newly commissioned University documentation.

http://www2.le.ac.uk/about/this-is-us-leicester-university.pdf

However I did wonder about some of the other key passages.  For example, I’m all for learning from mistakes but the opening line of the body text on p.2 made me go hmmm….

“A university should be a safe place to get it wrong.”

Although it could make a really great social media campaign ;-)

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